Soft Skills

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  Soft Skills Training Courses
 
Time & Stress Management

This program teaches practical tools and includes discussion, group activities and applied exercises. Various approaches to time management such as the urgent/important matrix, innovative interactive training techniques and models are used. The focus of the program is to help participants manage their commitments to make best use of their time. The program seamlessly transitions into Stress Management as an important tool to manage and create time.

  Time Management Skills
 
Planning & Prioritisation

This program will help your employees identify things they do in a day, what are the most important tasks to do and what are those issues thatthey can set aside for later or delegate to someone else.

  Time Management Skills
 
American Voice & Accent, American Culture

The program helps the participants to gain an understanding of foreign languages and culture to be able to deal effectively with American clients, customer attitudes and expectations. The program shall focus on the elimination of various speech issues like influence of mother tongue, grammatical and sentence structure errors, which may affect the speech delivery. The program shall also help the participant to understand the American cultural values and the original differences among regions in the U.S. They are also made aware of recent trends and about American lifestyle. At the end of the training, the participant will gain the confidence required to speak in a neutral accent and comprehend the American accent with emphasis on pronunciation. 

  Time Management Skills
 
Uk Voice & Accent, Uk Culture

The program helps the participants to gain an understanding of foreign languages and culture to be able to deal effectively with UK clients, customer attitudes and expectations. The program shall focus on the elimination of various speech issues like influence of mother tongue, grammatical and sentence structure errors, which may affect the speech delivery. The program shall also help the participant to understand the American cultural values and the original differences among regions in the UK. They are also made aware of recent trends and about British/Irish/Scottish lifestyle. At the end of the training, the participant will gain the confidence required to speak in a neutral accent and comprehend the American accent with emphasis on pronunciation. 

  Time Management Skills
 
Conversation Skills

The objective of this program is to equip participants with critical skills to start and maintain a conversation. This program shall enable participants to speak confidently and correctly. It introduces them to different styles of communication and focuses on verbal communication. Learners shall overcome the barriers to an effective communication and be able to hold short forceful conversations in a professional setting. The training features ample opportunities for practicing conversation skills in the form of extempore sessions, activities and role plays to improve the participant’s learning experience.

  Time Management Skills
 
Leadership Skills

This program is tailored to help the participant make the transition from an individual contributor to an effective leader. The goal is to give managers and supervisors the leadership skills to survive and excel in the business world. They will learn valuable strategies thereby making themselves more productive and better capable to lead others. During the training they will discover their own unique leadership style and learn how to maximise that style and use it to their best advantage. This highly interactive and essential training, features regular participant activity, along with mini-case studies and role-plays, to enhance the participant’s learning experience.

  Time Management Skills
 
English at work (E@W)

This program prepares participant to deal with the ever-increasing need to improve communication, mainly spoken, but also encompassing writing skills. After completing this program the participant will be able to speak with greater confidence in English in a wide range of professional situations and confidently sustain long conversations. 

  Time Management Skills
 
Business Communication

This program enables the participants to manage corporate communication with ease. This helps participants improve their skills to communicate their point quickly, clearly, assertively and persuasively. They also learn to analyse the audience's needs and how to structure their thoughts and develop key information to present it appropriately for better results. This highly interactive program uses techniques such as activities, role plays and written exercises to enhance the participants’ skills for better business communication.

  Time Management Skills
 
Business Etiquette

This workshop is aimed at working professionals keen on improving their etiquette skills and professional image. This program will focus on essential skills that professionals need to distinguish themselves and make a positive impact, in their work and social lives. Business etiquette training program will equip your team with the tools to win in today's challenging corporate market and it will also improve your client's first impression.

  Time Management Skills
 
Customer Service

Developing excellent customer service skills is of utmost importance for the overall image and success of your organisation. It can lead to repeat business as well as recommendations. This program is designed to help participants learn the skills to communicate positively and professionally with customers — both internal and external and build a good relationship with them. Our program presents the most effective tactics for overcoming customer dissatisfaction by helping participants develop a personal action plan to improve their customer service skills. We offer strategies that employees can use to achieve a win-win situation for both, their companies and their customers.

 

  Time Management Skills
 
Assertive Communication

This program equips the participants with skills and style to clearly state their opinions and feelings as well as advocate their needs in an organisation. Although they may be able to communicate effectively, however, to move up the corporate ladder, they need to communicate in an assertive style. Here, participants will be able to make their interactions more assertively and will undergo ample opportunity to practice the same, in the form of role-plays for practical experience.

  Time Management Skills
 
Business Writing

This program is designed specifically for people, who regularly write e-mails, reports, meeting summaries, documents or other business correspondence. In the program, the participants receive tips on how to compose documents that get attention and prompt action. This training includes various types of written exercises to provide the participants with ample exercises to enhance their learning experience.

  Time Management Skills
 
Fluency & Expression (Grammar)

 

The program is useful for participants, who lack confidence in their spoken and written communication. It helps them improve their grammar and use correct forms while speaking in public. At the same time, this aids learners in developing appropriate fluency and expressions in speech, leading to clarity in their conversations, thereby enhancing their professional image and boosting confidence. At the end of the training, the participants shall be able to understand and maintain a discussion, give their opinion and deal with situations likely to arise in daily life. The training incorporates several written exercises, presentations and speaking activities to improve the participant’s learning experience.

 

 

  Time Management Skills
 
Collections

 

The program is aimed at developing the skills of payment collectors through methods that prove useful in collection calls; using effective communication, identifying obstacles and overcoming them. The program helps organisations increase their collection rates as well  as enable the participants to apply tools and techniques for securing payment from their customers in a professional manner.

 

 

  Time Management Skills
 
Campus to Corporate

This program is aimed at new joinees from the campus.  At the commencement of the program the participant will get an understanding on the corporate culture and the ability to navigate various situations. The participants shall improve their etiquette skills and professional image. This interactive program will focus on essential skills that professionals need to distinguish themselves and make a positive impact on their work and social lives.

  Time Management Skills
 
Conflict Resolution

This program examines conflict styles and allows participants to analyse their own behavior patterns. At the end of the program the participants will find new and effective techniques for managing conflict and develop coping strategies to deal with difficult people and difficult situations. This training program involves the use of activities, role plays and case studies for a comprehensive learning experience. 

  Time Management Skills
 
Team Management

This program will help the participants gain a clear insight into their roles as team leaders and acquire competencies to manage and lead teams. The objective of the program is to provide participants necessaryskills which can help them to guide their team efficiently. The participant will be able to understand the team's needs, the expectations of his organisation and situations in which the participant acts as anintermediary between the two. This highly interactive training features regular participant activity, along with case studies and role-plays, to enhance the participant’s learning experience.

  Time Management Skills
 
Creativity & Problem Solving

This challenging yet highly entertaining program revisits many of the thinking skills that lie dormant in an average person. This program explores various kinds of individual and group problem solving approaches and various thinking patterns. The program identifies the learning methods of breaking out of established patterns in order to look at things in a different way. The participants will be introduced to different creative problem solving techniques to encourage creative efforts in themselves and others. This program features various activities and exercises to enhance participant’s learning experience.

  Time Management Skills
 
Telephone Etiquette

Telephone etiquette trainings are designed to help the participants present a professional image in their profession. This training makes the participants aware of the importance of good communication with callers as well as keeping them informed, so as to be appreciated in the long term. This is an interactive training program which features role-plays and participant activities.

  Time Management Skills
 
Stress Management

The program is designed to analyse how stress impacts all of us in our professional lives. This program helps to gain insight into how to manage and reduce stress that we encounter as we reach towards our professional goals and will allow us to attain success without being detrimental about our health and motivation levels. This training will provide participants with tools and techniques that will assist in curtailing stress in their own lives as well as facilitating a stress free work environment.

  Time Management Skills
 
Training Dynamics/ Facilitation Skills

This program equips participants with a structured approach to the planning, conduct and follow-up of facilitated workshops. Several facilitation techniques and processes are taught and guidelines are provided on 'why, when and how' to use them. Throughout the course attention is focused on the effective management of the people dynamics. Participants will learn how to recognize group dynamics and motivations through dialogue, feedback and consensus building.  

 

  Time Management Skills
 
Team Building

This program aims to help participants recognise the importance of teamwork and teach them how to create bonds within teams. The participants also discover that diversity is their greatest asset and trust, cooperation and effective communication are the key to a team’s success. The activities in this program are designed to motivate the participants to pool their talents and perform to the best of their ability, both individually and as team players. The program further helps participant’s build a strong camaraderie among team members and to develop an enthusiasm to take initiative and lead. 

  Time Management Skills
 
Information Skills

This program is helpful for employees who need to digest huge numbers of documents, data and reports just to do the job, as well as assimilating all the information they need to keep up-to-date in their field. This program is structured in a manner that they get practical tools to increase their level of efficacy and reduce the time taken to assimilate information.

  Time Management Skills
 
Influencing Skills

This course enables participants to practice the skills needed for building strong relationships and to improve their communication and influencing skills. The candidate learns how to communicate efficiently so as to influence others, by building trust and commitment. This interactive training program features several participant activities, case studies and role plays to enable participants to enrich their learning experience. 

  Time Management Skills
 
Emotional Intelligence

The course is designed to increase the participant's mastery of emotional intelligence in order to increase their own effectiveness and to support others to develop EQ. It focuses on teaching participants how to handle their emotions and gear them towards a positive outcome. The course talks about how to respond proactively and communicate more effectively.

  Time Management Skills
 
Telesales

This program enables participants to improve his/her listening skills, prospecting technique, develop their individual style to be able to contact decision-makers. After attending the program, participants shall be in a position to successfully uncover prospect needs so they can match product or service benefits and features to those needs. It also helps him/her to overcome barriers to selling and  to draft professional questions gain the prospects commitment to the call objective. The participants are trained to become experts at asking professional and credible questions - and then motivate the buyer with crisp and targeted messages. 

  Time Management Skills
 
Negotiation Skills

Negotiation is an innate quality of humans. As a professional it is important to understand different perspectives and negotiate effectively and stay principled. Negotiations can be related to sales, debt, contracts, buying, salary, employment and any other business dealings. The program trains the participants to negotiate with confidence to achieve effective and satisfying agreements. The participants will be able to focus on the key aspects and rules of successful negotiation including arguments and counter arguments, fall-back positions, creative and collaborative solutions and alternatives to agreement.

  Time Management Skills
 
Delegation Skills

This program is designed to help participants master the art of delegation by overcoming the fears that prevent people from engaging in this activity. The training deals with delegation principles and process, the barriers to effective delegation and how to use delegation to empower and motivate staff. Partcipants will also develop their own personal action plan to improve and fine tune their delegation skills.

  Time Management Skills
 
Sales

This program aims to enable the participant to sell consistently and build relationships, thereby improving sales revenue and profit margins.In the program they shall get an overview of the buying and selling process, inputs to match products and solutions to customers’ individual needs and tactics to gain customer commitment to the next step. Training areas covered in this program include setting goals, presentation skills, negotiation skills, to deal with objective and to gain trust.

  Time Management Skills
 
Time Management

This program teaches you to manage your time in an efficient and effective manner. Through highly interactive learning, participants will learn to apply easy to use tools for more effective planned use of time. More significantly though, they will learn to apply them in numerous other ways to get more of what is important to them done in less time, both on and off the job.

  Time Management Skills
 
Interviewing Skills

This program helps the managers learn the skills to prepare for and conduct an effective selection interview. The prpgram includes how to prepare, conduct, and follow-up an interview. This will make the participant aware about the interview process, from obtaining an invitation to an interview to follow-up after the interview. The participants shall be able to understand the employer's perspective, proper interview demeanor, including listening and answering, asking questions, effective communication and negotiating. 

  Time Management Skills
 

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