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Behavioral & Soft-skills


We thank NIIT for providing us competent and highly skilled candidates for our business functions.

  Jaspreet Singh
Competent Synergy
Business Etiquette

Program Overview

This workshop is aimed at working professionals keen on improving their etiquette skills and professional image. This program will focus on essential skills that professionals need to distinguish themselves and make a positive impact, in their work and social lives. Business etiquette training program will equip your team with the tools to win in today's challenging corporate market and it will also improve your client's first impression.


  • First Impressions
  • Dressing for success
  • Greetings and Introductions
  • Creating brand “You”
  • Grooming – Appearance and Attitude
  • Effective communication – Process, Types and Styles
  • Conversation skills
  • Social Etiquettes
  • Telephone handling
  • Email writing and etiquettes

Who should attend?

The program is designed for professionals who are looking to excel in the corporate world.These include:

  • Managers
  • Team leaders
  • Supervisor
  •  Team members
  • Sales professionals
  • Front office Executives
  • And others.

Learning Objectives

The program will enable participants to gain understanding on

  • Positive and lasting first impression.
  • Skills to present themselves in an impactful manner.
  • Impact of grooming on peers, seniors, subordinates and clients.
  • Tips on grooming to their physical appearance as well as attitude,
  •  Ways to communicate clearly and effectively.
  • Assertive communication style.
  • Art of making good conversation to enhance communication with people.
  • Appropriate etiquette for Corporate and Social Occasions
  • Effective call handling techniques.
  • Skills to acquire clarity and structure in their writing.

Delivery Method

Instructor-led classroom training led by an NIIT certified Instructor



Managed Training Services (MTS)