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Behavioral & Soft-skills

Testimonials

We thank NIIT for providing us competent and highly skilled candidates for our business functions.

  Jaspreet Singh
Competent Synergy
Emotional Intelligence
   
 
 

Program Overview

The course is designed to increase the participant's mastery of emotional intelligence in order to increase their own effectiveness and to support others to develop EQ. It focuses on teaching participants how to handle their emotions and gear them towards a positive outcome. The course talks about how to respond proactively and communicate more effectively.

Agenda

  • Introduction to Emotional Intelligence
  • IQ Vs EQ
  • Understanding the EQ model
  • EQ Skills Self-Assessment
  • Self-Awareness
  • Self-Management
  • Social-Awareness
  • Relationship-Management

Who should attend?

The program is designed for

  • Team leaders
  • Supervisors
  • Mid-tier managers
  • Superintendents

 

 

Learning Objectives

The program will enable participants to gain understanding on:

  • Concept of Emotional Intelligence.
  • Differennce between Intelligence Quotient (IQ) and Emotional Quotient (EQ).
  • Significance of emotional intelligence for success at the workplace.
  • Different emotional intelligence skills and competencies critical for accomplishing excellent performance.
  • Personal emotions and their impact on job performance and relationships.
  • Emotions to understand expressions and emotional triggers.
  • IPresent level of empathy.
  • Personal relationship management skills and ability to create and maintain effective and meaning interpersonal relations.

 

Delivery Method

Instructor-led classroom training led by an NIIT certified Instructor

BUSINESS TRAINING PROGRAMS

CORPORATE LEARNING SOLUTIONS

Managed Training Services (MTS)