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Communication Skills

Testimonials

Our overall experience with NIIT has been truly satisfactory.

  Sahabjeet
SARA Communication
Assertive Communication
   
 
 

Program Overview

This program equips the participants with skills and style to clearly state their opinions and feelings as well as advocate their needs in an organisation. Although they may be able to communicate effectively, however, to move up the corporate ladder, they need to communicate in an assertive style. Here, participants will be able to make their interactions more assertively and will undergo ample opportunity to practice the same, in the form of role-plays for practical experience.

Agenda

  • Introduction to Communication
  • Basic principles of assertive behavior
  • Characteristics and techniques of assertive behavior
  • Advantage of using ‘I’ in statements
  • Assertive body language
  • Listening skills
  • Deal with difficult people and conflicts

Who should attend?

  • Managers
  • Team leaders
  • Supervisors
  • Superintendents

 

Learning Objectives

 

The program will enable participants to:

  • Understand the communication process, different styles of communication and identify their individual style.
  • Develop assertive skills in verbal communication.
  • Identify and develop different types of assertion.
  • Understand the importance of synchronising thoughts, feelings and behavior for successful assertive communication.
  • Develop skills to maintain a positive attitude while being assertive.
  • Develop effective listening skills to support clear and effective communication.
  • Undertand different social styles and identify their preferred style.
  • Develop skills to deal efficiently with difficult individuals as well as tricky situations at workplace.
  • Identify and understand different techniques of assertive communication.

 

 

Delivery Method

Instructor-led classroom training led by an NIIT certified Instructor. Role-plays.

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