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Communication Skills


Our overall experience with NIIT has been truly satisfactory.

SARA Communication
Business Writing

Program Overview

This program is designed specifically for people, who regularly write e-mails, reports, meeting summaries, documents or other business correspondence. In the program, the participants receive tips on how to compose documents that get attention and prompt action. This training includes various types of written exercises to provide the participants with ample exercises to enhance their learning experience.


  • Importance of structure in business writing
  • Write powerful and effective business correspondence
  • Use of effective language
  • Correct punctuation and grammar
  • Email etiquette
  • Write wining proposals
  • Global business English communication
  • Importance of appropriate phrase and tone in business correspondence

Who should attend?

  • Managers
  • Team leaders
  • Supervisors
  • Support staff
  • Customer service representatives


Learning Objectives


The program will enable participants to:

    • Understand power and importance of written communication.
    • Develop skills to provide appropriate structure, selection of effective words with a focus on global business English communication.
    • Understand the importance of positive tone in business correspondence.
    • Develop skills to correctly use grammar in language and key email etiquettes.


Delivery Method

Instructor-led classroom training led by an NIIT certified Instructor.



Managed Training Services (MTS)