Let us discuss about your business needs, please write at corptraining@niit.com  or

 

Functional Skills

Testimonials

Our association with NIIT is two years old .We are glad that we have roped in candidates from diverse geographies through NIIT.

  Paremjeet
Excl Call Net
Collections
   
 
 

Program Overview

 

The program is aimed at developing the skills of payment collectors through methods that prove useful in collection calls; using effective communication, identifying obstacles and overcoming them. The program helps organisations increase their collection rates as well  as enable the participants to apply tools and techniques for securing payment from their customers in a professional manner.

 

 

Agenda

  • Understand culture
  • Understand the impact of customer to your business.Credit card and collections industry
  • Become an effective collector
  • Prepare for the call – opening and closing the call
  • Connectwith the customer 
  • Handle challenges
  • Create urgency but positively
  • Negotiation
  • Keeping commitments

Who should attend?

This Collections Train­ing Pro­gram is per­fect for any­one who pro­vides ser­vice to inter­nal or exter­nal cus­tomers includ­ing rep­re­sen­ta­tives in:

  • Cus­tomer ser­vice departments
  • Inside sales and order desks
  • Credit and collections
 

Learning Objectives

 

The program will enable participants to:

  • Understand the art of making collections through a phone call or in person. 
  • Understand customer’s cultural nuances.
  • Develop skills of effective collectors.
  • Identify the decision maker of their payment.
  • State urgency positively and make the customer understand the merit of timely payment.
  • Break down barriers to effective communication.
  • Understand the obstacles and tricks to overcome them.
  • Understand the importance of making notes of customers’ interactions with you.
  • Understand the importance of getting commitments and taking action.

 

Delivery Method

Instructor-led classroom training led by an NIIT certified Instructor.

BUSINESS TRAINING PROGRAMS

CORPORATE LEARNING SOLUTIONS

Managed Training Services (MTS)