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Language & Culture Skills


We thank NIIT for providing us competent and highly skilled candidates for our business functions.

  Jaspreet Singh
Competent Synergy
American Voice & Accent, American Culture

Program Overview

The program helps the participants to gain an understanding of foreign languages and culture to be able to deal effectively with American clients, customer attitudes and expectations. The program shall focus on the elimination of various speech issues like influence of mother tongue, grammatical and sentence structure errors, which may affect the speech delivery. The program shall also help the participant to understand the American cultural values and the original differences among regions in the U.S. They are also made aware of recent trends and about American lifestyle. At the end of the training, the participant will gain the confidence required to speak in a neutral accent and comprehend the American accent with emphasis on pronunciation. 


  • American accent awareness
  • Vowel &consonant sounds
  • Stress on right words & sentences
  • Thought groups, pause, pace & link
  • Contractions & reductions
  • Intonation &speech flow
  • Indianisms
  • Commonly used British  words and phrases
  • British-American word contrast
  • Personal, cultural and universal behaviors
  • Contrasting cultures and society
  • Social context to cultures
  • Fact file of America – economy, leisure & lifestyle, national & regional identities
  • Dealing with the Americans - Workplace culture& Public behavior


Who should attend?

The program is designed for

  • All employees interacting with American clients/customers/peers
  • Mid-tier managers
  • Team leaders
  • Supervisors
  • Superintendents



Learning Objectives

The program will enable participants to:

  • Understand the importance of accent neutralisation and pronunciation.
  • Identify the use of jaw, different vowel sounds, consonant sounds, syllable stress and pronunciation in American English speech. 
  • Recognize and understand the Jump Up and Step Down intonation pattern inherent to American speech.
  • Read and transcribe words phonemically.
  • Understand the importance of smooth speech flow and the tools that help in achieving music in speech through word stress, sentence stress, rhythm, reductions and contractions, linking and intonation.
  • Recognize the Indianisms that need to be eliminated from their speech.
  • Identify and understand frequently used slangs, idioms, reductions and contractions.
  • Understand the cultural values.
  • Align behavior and attitude to global nuances.
  • Comprehend the physical attributes of the USA and identify its states, their postal codes and pronunciation.
  • Recognize American leisure and lifestyle.


Delivery Method

Instructor-led classroom training led by an NIIT certified Instructor.



Managed Training Services (MTS)