Conversation Skills
   
 
 

Program Overview

The objective of this program is to equip participants with critical skills to start and maintain a conversation. This program shall enable participants to speak confidently and correctly. It introduces them to different styles of communication and focuses on verbal communication. Learners shall overcome the barriers to an effective communication and be able to hold short forceful conversations in a professional setting. The training features ample opportunities for practicing conversation skills in the form of extempore sessions, activities and role plays to improve the participant’s learning experience.

Agenda

  • Essentials of Conversation Skills
  • Greetings and introductions
  • Telephone conversations
  • Sharing opinions
  • Narratives
  • Descriptions
  • Art of persuasion
  • Making comparisons
  • Discussing hypothetical situations

Who should attend?

The program is designed for

  • Mid-tier managers
  • Team leaders
  • Supervisors
  • Support staff
  • Customer service representatives
  • CRM’s
  • Superintendents

 

 

Learning Objectives

The program will enable participants to:

  • Understand the importance of being a good conversationalist.
  • Eliminate awkward speech patterns from their conversations.
  • Develop skills to effortlessly start and keep a conversation going.
  • Develop skills to convert ideas and thoughts into well connected sentences that flow logically.
  • Express thoughts confidently and enthusiastically.
  • Use appropriate words, tone and grammar for different language functions.

Delivery Method

Instructor-led classroom training led by an NIIT certified Instructor

BUSINESS TRAINING PROGRAMS

CORPORATE LEARNING SOLUTIONS

Managed Training Services (MTS)