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Language & Culture Skills


Our overall experience with NIIT has been truly satisfactory.

SARA Communication
Uk Voice & Accent, Uk Culture

Program Overview

The program helps the participants to gain an understanding of foreign languages and culture to be able to deal effectively with UK clients, customer attitudes and expectations. The program shall focus on the elimination of various speech issues like influence of mother tongue, grammatical and sentence structure errors, which may affect the speech delivery. The program shall also help the participant to understand the American cultural values and the original differences among regions in the UK. They are also made aware of recent trends and about British/Irish/Scottish lifestyle. At the end of the training, the participant will gain the confidence required to speak in a neutral accent and comprehend the American accent with emphasis on pronunciation. 


  • British accent awareness
  • Vowel & consonant sounds
  • Stress right words & sentences
  • Thought groups, pause, pace & link
  • Contractions & reductions
  • Intonation & speech flow
  • Indianisms
  • Commonly used British  words and phrases
  • British-American word contrast
  • Personal, cultural and universal behaviors
  • Contrasting cultures and society
  • Social context to cultures
  • Fact file of UK – economy,  leisure & lifestyle, national & regional identities
  • Dealing with the British -  Workplace culture & Public behavior

Who should attend?

The program is designed for

  • All employees interacting with UK clients/ customers/ peers
  • Mid-tier managers
  • Team leaders
  • Supervisors
  • Superintendents



Learning Objectives

The program will enable participants to:

  • Understand the importance of accent neutralisation and pronunciation improvement.
  • Identify different vowel sounds, consonant sounds and pronunciation in British English.
  • Read and transcribe words phonemically.
  • Understand the importance of smooth speech flow and the tools that help in achieving music in speech through word stress, sentence stress, rhythm, reductions and contractions, linking and intonation in British English.
  • Learn the pronunciation of British place names.
  • Recognize Indianisms that need to be eliminated from their speech.
  • Identify and understand frequently-used British words and phrases (slang, idioms and oxymorons).
  • Understand UK culture, which will help them interact more appropriately with British customers/clients/peers.  
  • Identify the Boroughs, their postal codes and pronunciation. 
  • Increase their knowledge base to improve comprehension, fluency, rapport building skills and awareness of customer’s/client’s expectations.
  • Recognize British leisure and lifestyle. 

Delivery Method

Instructor-led classroom training led by an NIIT certified Instructor.



Managed Training Services (MTS)