Overview

Twelve years into the operation, Evolv has trained over 1,00,000 people, audited more than 25,000 people for over 80 companies and government agencies in India, the Philippines, Sri Lanka, Bangladesh and Pakistan. Evolv’s assignments cover employees ranging from front-line staff to senior executives and in languages ranging from English, Hindi and other regional languages.

Our commitment to client satisfaction helps us strengthen and extend our relationships. 60% of our clients have been with us for over 3 years and 95% of our clients do repeat business with us.

 

Our solutions are a shortcut to experience. Given the right input, we can bring the workforce up the learning curve in a fast, cost-effective and timely manner. This not only saves learning time, but also helps build and refine the company’s workforce, leading to operational excellence and improved usage of English language at work.

In 2008, NIIT Ltd acquired a majority stake in Evolv. NIIT is a leading Global Talent Development Corporation, building skilled manpower pool for global industry requirements. The company which was set up in 1981, to help the nascent IT industry overcome its human resource challenges, has today grown to be amongst world's leading talent development companies offering learning solutions to individuals, Enterprises and Institutions across 40 countries.

Our core values have shaped the culture of our company, and guide how we behave and make decisions:

Integrity – Across everything we do

Client Focus – Understanding clients’ issues, listening, and developing comprehensive solutions that exceed their expectations.

Team Work – As a competitive advantage which refers to leveraging the expertise of our colleagues to enable us to build the best solutions in the world

Embracing Change – To capitalize on the adaptability of our individuals and the flexibility of the organization

Freedom to take risks – Challenging the status quo to foster innovation and creativity; asking not just what is, but what could be

Maximizing individual potential – And practicing meritocracy

Replicating Best Practices – In order to maximize and leverage our global intellectual capital.

Positive Mental Attitude – Through which all the employees can achieve anything they set out to do.

 
Services by Industry

Our cross-industry training monitoring & assessment services enable our clients to optimally utilize their organizational resources, pushing them towards the realization of their vision.

BPO/Call Center

Our teams provide BPO training solutions to our clients that suit their requirements. Role-plays, mock call situations, activities, case studies, written exercises, speech correction skills and ready reckoners are specifically tailored for each unit. All agent training is conducted with a client specific context to increase the throughout from hire to floor by reducing the pain of transition.

Financial Services

We help our clients achieve excellence in service delivery by aligning the service vision of the organisation with the training imparted to employees and their performance in front of the customer. These training programs are created for employees at all locations of the company. Service delivery is standardized and a uniform vision is communicated across the entire target group.

I.T.

For our clients who deal with global customers, we help their workforce hone their soft skills, understand and adapt to cross cultural nuances, acquire accents as per requirements, and develop them into a ‘global personality’.

Government/Quasi Government

We have provided our services to several government departments, in India and Pakistan. We have trained immigration & customs officials at the International Airport in Delhi , taxi drivers and staff at duty-free shops who directly interact with international travellers. We have also trained graduates across both countries to help increase their employability with the BPO, Hospitality, and Aviation industries.

Healthcare

We train nurses who are planning to take the IELTS exam as a part of their international placements.

Travel & Hospitality

Our clients in the travel and hospitality industry are supported by our customized solutions to improve service delivery by developing best practices, SOPs and scripts for client interface points. Training is conducted for customer interface points and auditing is done to ensure that service standards are maintained.

Law Firms

We design back-office processes and SOPs for firms, thus streamlining the workflows of each department, optimizing time utilization and setting clearly documented areas of responsibility. This brings about role clarity, allowing senior managers to focus on their core areas of work instead of constantly focussing on minor tasks.

Real Estate

We streamline sales and back-end department, conduct training for the sales and service teams, set up call centres and design workflows.

Engineering

We train employees on ‘Communicative Excellence’ by conducting training sessions on effective business communication, business & social etiquette, preparing them to deal with internal as well as external customers. New employees entering the system are inducted through Evolv’s ‘Campus to Corporate’ program to help them make a smooth transition to their work life.

Telecom

For our telecom clients, we train customer interface points on consumer service and how to manage challenging customers by conducting needs analysis, concern validation, program customization and execution.

Retail

In modern retail formats counter sales & distributor sales forces require extensive & systemic training to ensure that the end customer revises the message the brand intends to convey. We couldn't highly customized specific product training & sales workshops across over 150 cities.

BUSINESS TRAINING PROGRAMS

CORPORATE LEARNING SOLUTIONS

Managed Training Services (MTS)